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Digital Camera | Digital Camcorder | General |
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 CameraWindow App for Compatible IXUS Cameras |
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16 February 2012
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Canon announces the new Canon CameraWindow application allowing users of selected Canon IXUS digital compact cameras to wirelessly transfer and save their photos and videos to a compatible iOS device such as an Apple iPhone®, iPad®, or iPod touch®. Once transferred, the files can be shared directly to Facebook and YouTube, or sent to family and friends via e-mail.
Compatible IXUS Cameras:
IXUS 240 HS
IXUS 510 HS
The Canon CameraWindow app is expected to be available on the App Store™ in March 2012. Please check back for further information and updates.
Apple, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
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PowerShot S100 Firmware Version 1.0.1.0 |
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14 February 2012
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Firmware Version 1.0.1.0 incorporates the following fixes and improvements.
Fixes a phenomenon where the AE flickers when shooting movies of a subject with a brightness that sets the ISO speed to between ISO200 and ISO400.
*This phenomenon only occurs in Standard mode (in FullHD image quality) and Super Slow Motion Movie mode (240 fps / 120 fps), and does not occur in other movie modes or still image shooting.
Firmware Version 1.0.1.0 is for cameras with firmware up to Version 1.0.0.0. If the camera's firmware is already Version 1.0.1.0, it is not necessary to update the firmware.
Please note that, once the camera is updated to the latest version, it cannot be restored to a previous version.
How to Identify Cameras eligible for the Firmware Update:
Please check the serial number on the bottom of the camera.
This firmware update is for products with the following serial numbers.
■Serial number
Products with "0" in the sixth digit from the left 「*****0******」
Among the products with "0" listed in the sixth digit from the left in the serial number, the ones with a black marking inside the battery cover already have the updated firmware, so this update does not apply to those products. These products can be used as is.
PowerShot S100 Firmware Version 1.0.1.0 [Mac OS X]
PowerShot S100 Firmware Version 1.0.1.0 [Windows]
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IXUS 1100 HS Firmware Version 1.0.1.0 |
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02 February 2012
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Firmware Version 1.0.1.0 incorporates the following fixes and improvements.
Fixes a phenomenon where the shutter speed becomes 1/3200 sec. and the aperture becomes f/5.6 when shooting very bright subjects. After the firmware update, the shutter speed will be 1/4000 and the aperture will be f/6.3 when shooting very bright subjects.
Firmware Version 1.0.1.0 is for cameras with firmware up to Version 1.0.0.0. If the camera's firmware is already Version 1.0.1.0, it is not necessary to update the firmware. Please note that, once the camera is updated to the latest version, it cannot be restored to a previous version.
How to Identify Cameras eligible for the Firmware Update:
Please check the serial number on the bottom of the camera.
This firmware update is for products with the following serial numbers.
Products whose sixth digit from the left is “2” or less 「*****2******」.
IXUS 1100 HS Firmware Version 1.0.1.0 [Mac OS X]
IXUS 1100 HS Firmware Version 1.0.1.0 [Windows]
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EOS 1100D, Firmware Version 1.0.5 |
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31 January 2012
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Firmware Version 1.0.5 incorporates the following fixes and improvements.
1. Fixes a phenomenon in which the AF does not function and the shutter cannot be released during
Live-view shooting when the Speedlite 270EX II is attached.
2. Corrects wording in the Italian and Portuguese language menu screens.
Firmware Version 1.0.5 is for cameras with firmware Version 1.0.4. If the camera's firmware is already Version 1.0.5, it is not necessary to update the firmware. EOS REBEL T3 / EOS 1100D Firmware Version 1.0.5 [Mac OS X]
EOS REBEL T3 / EOS 1100D Firmware Version 1.0.5 [Windows]
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Cautions Concerning Counterfeit Lithium-Ion Battery Packs and Chargers |
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25 January 2012 |
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We are aware that there are some batteries available in the market place which fraudulently display the Canon logo and other trademarks, even though they have not been designed, produced, nor licensed by Canon. Counterfeit versions of Canon lithium-ion battery packs and battery chargers, which the counterfeiters intend to be used with Canon digital cameras and Canon video camcorders, are also in circulation on various internet auction sites.
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EF 300mm f/2.8L IS II USM / EF 400mm f/2.8L IS II USM, Replacement Support for Super-Telephoto Lens Hood |
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18 January 2012
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It has been confirmed that, even when the lock screw for the lens hood on the Lenses is fastened, the lens hood may rotate when a certain amount of pressure is applied, but it will not detach from the lens. As a result, some specifications for the lens hood have been changed to address this phenomenon.
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EOS 5D Mark II, Firmware Update (Version 2.1.1) |
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15 November 2011
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- Fixes a phenomenon where shooting stops after capturing one image when in continuous shooting or the Auto Exposure Bracketing (AEB) continuous shooting setting.**
- Corrects wording in the Dutch language menu screen.
EOS 5D, Firmware Version 2.1.1 [Mac OS]
EOS 5D, Firmware Version 2.1.1 [Windows]
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Free Repair Services for CCD WB issue |
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11 August 2011
Posted on: 4 October 2005, 25 October 2006, 22 October 2009, 17 February 2010, 25 August 2010, 31 January 2011
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We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
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EOS 60D, Firmware (Version 1.1.0) |
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20 July 2011 |
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Firmware Version 1.1.0 incorporates the following improvements and fixes
- Fixes a phenomenon where the wireless built-in flash settings are reset to defaults when the battery is removed from the camera
- Fixes an intermittent phenomenon where image-rotation information is not recognized correctly when shooting with the camera in the vertical position depending on the timing of the shutter release
EOS 60D, Firmware Version 1.1.0 [Mac OS]
EOS 60D, Firmware Version 1.1.0 [Windows]
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EOS 50D, Firmware (Version 1.0.8) |
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28 June 2011 |
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Firmware Version 1.0.8 incorporates the following improvements and fixes
- Improves the writing/reading speeds when using UDMA 7-compatible CF cards.
- Fixes incorrect indications in the Simplified Chinese, Traditional Chinese, Arabic, Swedish, Spanish, Portuguese, Thai and Turkish menu screens.
EOS 50D, Firmware Version 1.0.8 [Mac OS X]
EOS 50D, Firmware Version 1.0.8 [Windows]
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EOS 500D, Firmware (Version 1.1.1) |
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28 June 2011 |
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Firmware Version 1.1.1 incorporates the following fixes
- Fixes incorrect indications in the Arabic and Portuguese menu screens. Fixes a minor display issue only.
EOS REBEL T1i / EOS 500D, Firmware Version 1.1.1 [Mac OS X]
EOS REBEL T1i / EOS 500D, Firmware Version 1.1.1 [Windows]
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EOS 5D Mark II, Firmware (Version 2.0.9) |
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31 May 2011 |
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Firmware Version 2.0.9 incorporates the following improvements and fixes.
- Improves writing/reading speeds when using UDMA 7-compatible CF cards.
- Fixes a phenomenon where the IS function will not work when custom function C.Fn III-2 is set to [5: IS start] and the lens attached does not have an AF stop button. This is because custom function C.Fn III-2 allows users to assign IS start to the AF stop button on the lens
- Corrects misspellings in the menu screens displayed in Arabic, Portuguese, Spanish, and Thai languages.
Firmware Version 2.0.9 is for cameras with Firmware up to Version 2.0.8. If the camera's firmware is already Version 2.0.9, it is not necessary to update the firmware.
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EOS-1D Mark IV, Firmware (Version 1.1.0) |
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31 May 2011 |
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Firmware Version 1.1.0 incorporates the following improvements and fixes.
- Improves writing/reading speeds when using UDMA 7-compatible CF cards.
- Fixes a phenomenon where the ability to shoot movies may be stopped under the following conditions:
• When using high-capacity (32 GB or greater) CF cards with little available space remaining and the user attempts to start shooting movies; or
• When the camera’s battery is removed and reinserted into the camera and the user immediately attempts to start shooting movies.
- Corrects misspellings in the menu screens displayed in Arabic and Portuguese languages (applies to models outside of the Japanese market only).
Firmware Version 1.1.0 is for cameras with firmware up to Version 1.0.8. If the camera's firmware is already Version 1.1.0, it is not necessary to update the firmware.
Please note that cameras with the Version 1.1.0 and Version 1.0.8 firmware cannot be downgraded to a previous firmware version (such as Version 1.0.6 or earlier).
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EOS 7D Firmware Update (Version 1.2.5) |
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27 April 2011 |
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We noticed that there are some rare cases in the EOS 7D digital SLR camera where movie files cannot be opened when shooting movies repeatedly with specific CF cards. Also, when shooting still images repeatedly, there are also rare cases in which errors pertaining to communication with the CF card could occur.
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EOS600D Feature Guide Description of Digital Zoom in Full HD Shooting |
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12 April 2011 |
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The feature guide description of the digital zoom function that appears on the LCD monitor of the EOS 600D may need to be clarified slightly. As such, we are considering revising this description.
When using the digital zoom, the image can be magnified while maintaining the full HD image size of [1920×1080]. However, because the image is processed digitally, the higher the magnification, the rougher the image will look.
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EOS 60D Firmware Update (Version 1.0.9) |
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23 March 2011 |
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Firmware Version 1.0.9 incorporates the following fixes and changes.
1. Changes the name of the feature called "Art Filters" to "Creative Filters" (which is used in markets other than Japan) in the Japanese version to make the terms consistent. (This change only applies to the Japanese version and does not apply to other language versions.)
2. Fixes a phenomenon where the camera may operate abnormally when it is set to Quick Mode AF during Live View shooting immediately after capturing an image with the C.Fn II-1 Long exposure noise reduction setting set to [2: On] and a shutter speed setting of 5 seconds or more.
3. Fixes a phenomenon where the camera may operate abnormally when after Live View shooting, the remote switch on the EOS Utility screen is pressed to immediately start movie-shooting. This phenomenon only occurs when the camera is connected to a compatible personal computer and the Remote Live View function of EOS Utility software is being used.
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EOS 7D/EOS 40D/EOS 50D/EOS 60D, peripheral AF points do not function as cross-type AF points when cameras are used together with eight lens models |
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22 February 2011 |
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When using any of eight zoom lenses listed below released between 1990 and 1995 with any of the above cameras, the peripheral AF points do not function as cross-type AF points resulting in vertical and horizontal lines not being simultaneously detected. Vertical or horizontal lines can only be detected separately.
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EFS 18-200/3.5-5.6IS, possible zoom operation malfunction |
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22 February 2011 |
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We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.
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Free Repair Services for CCD WB issue |
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31 January 2011
Posted on: 4 October 2005, 25 October 2006, 22 October 2009, 17 February 2010, 25 August 2010
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We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
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EOS 60D Firmware Update (Version 1.0.8) |
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16 December 2010 |
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Fixes a phenomenon in which captured images may become overexposed when using the camera’s built-in flash or an external Speedlite in combination with the lenses listed below:
1. EF300/4 L IS USM
2. EF28-135/3.5-5.6 IS USM
3. EF75-300/4-5.6 IS USM
4. EF100-400/4.5-5.6 L IS USM
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EOS 5D Mark II and EOS 7D Mode Dial Modification |
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08 December 2010 |
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Effective from 15th December 2010, Canon will start to provide as a chargeable service, a locking mode dial modification for the
“EOS 5D Mark II” and “EOS 7D” digital single-lens reflex cameras.
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EOS 550D Firmware Update (Version 1.0.9) |
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25 November 2010 |
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This firmware update (Version 1.0.9) incorporates the following changes and fixes.
1. Fixes a phenomenon in which tone jumps become noticeable in some images, depending on the shooting scene, when shooting with the "Auto Lighting Optimizer" settings (Low/Standard/Strong).
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EOS 7D Firmware Update (Version 1.2.3) |
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25 November 2010 |
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This firmware update (Version 1.2.3) incorporates the following changes and fixes.
1. Fixes a phenomenon in which the settings of the Speedlite Transmitter ST-E2 revert to the default settings when both the camera and the ST-E2 are set to auto power off.
2. Fixes a phenomenon in which the Macro Ring Lite (MR-14EX, MT-24EX) and slave flashes do not sync while shooting wirelessly.
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EOS 5D Mark II Firmware Update (Version 2.0.8) |
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19 October 2010 |
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This firmware update (Version 2.0.8) incorporates the following changes and fixes.
1. Fixes a phenomenon in which movies are not taken at the shooting mode registered in the user's settings if a shooting mode Aperture priority (or Shutter priority) is registered in any of the camera's user settings (C1, C2, C3) and the user attempts to shoot a movie.
2. Fixes a phenomenon in which the shutter will not release when pressing the shutter button when the auto power off function is set to “on”.
3. Fixes a phenomenon in which overexposure occurs when shooting a Live View shooting simulation with the ISO speed set to L (Low).
4. Fixes a phenomenon in which the settings of the Speedlite transmitter ST-E2 revert to the default settings when both the camera and the ST-E2 are set to auto power off.
5. Fixes a phenomenon in which the Macro Ring Lite (MR-14EX, MT-24EX) and slave flash do not sync while shooting wirelessly.
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EOS 1000D Firmware Update |
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13 October 2010 |
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This firmware update fixes a rare phenomenon in which "Cannot create folder" is displayed on the camera's LCD monitor, after which shooting is no longer possible with the SD card in the camera.
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PowerShot SX130 IS Firmware Update |
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06 October 2010 |
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A firmware malfunction has been discovered in the PowerShot SX130 IS digital camera. Accordingly, this announcement is to notify you of the firmware update that fixes this malfunction.
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Free Repair Services for CCD WB issue |
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25 August 2010 |
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Posted on: 4 October 2005, 25 October 2006,22 October 2009, 17 February 2011 |
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We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
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EOS 7D, Firmware Update Version 1.2.1 --> Version 1.2.2 |
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22 July 2010 |
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Firmware Version 1.2.2 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves when shooting movies in manual exposure mode using some lenses (such as macro lenses).
2. Fixes the AF point-selection behavior of the C.Fn III-7 (Manual AF pt. selec. pattern) custom function when set to [1].
3. Fixes the AF point display for the viewfinder electronic level when shooting in the vertical position.
4. Corrects misspellings in the Spanish and Thai menus for applicable products.
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EOS-1D Mark IV, Firmware Update Version 1.0.8 |
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07 July 2010 |
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Firmware Version 1.0.8 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves unexpectedly when shooting movies in manual exposure mode using some lenses (such as macro lenses).
2. Corrects misspellings in the French and Spanish menus for applicable products.
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EOS Kiss X4 / REBEL T2i / 550D Firmware Update Version 1.0.8 |
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07 July 2010 |
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Firmware Version 1.0.8 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves unexpectedly when shooting movies in manual exposure mode using some lenses (such as macro lenses).
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EOS 5D Mark II, Firmware Update Version 2.0.4 --> Version 2.0.7 |
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25 May 2010 |
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This firmware update (Version 2.0.7) incorporates the following improvements and fixes.
1. Fixes a phenomenon in which the aperture exhibits abnormal movement when shooting
movies in manual exposure mode and Aperture Priority AE (Av mode) using some Canon
lenses (such as macro lenses).
2. Fixes a phenomenon in which the exposure level shown in the LCD panel differs from what
is shown in the viewfinder when shooting still images in manual exposure mode.
3. Fixes a phenomenon in which the Wireless File Transmitter (WFT-E4 or WFT-E4 II) may not
automatically power off when used for FTP transfers.
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EOS 7D, Firmware Update Version 1.1.0 / 1.2.0 --> Version 1.2.1 |
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15 April 2010 |
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Firmware Version 1.2.1 incorporates the following improvements and fixes.
1. Extends the timing at which the high temperature warning indicator is displayed and the
timing of automatic shut down of the camera due to a rise in internal temperature during
Live View or EOS Movie functions.
2. Optimizes program shift when the ISO setting of the camera is set to AUTO.
3. Corrects a misspelling in the French-language menu.
4. Corrects a phenomenon in which vertical magenta-colored banding appears in still images
taken in movie-shooting mode.
(This only occurs when in Manual exposure mode and when the ISO speed is set to "H".
Note that this phenomenon only affects units with Firmware Version 1.2.0)
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EOS 5D Mark II, Firmware Update Version 1.2.4 -> Version 2.0.3 (4th Release) |
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19 March 2010 |
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A malfunction was confirmed in the Version 2.0.3 firmware, which enhanced the video functions of the EOS 5D Mark II digital SLR camera, in which the manual sound recording level was changed, making it impossible to record sound in certain modes. Because of this, we are releasing new firmware (Version 2.0.4) that incorporates countermeasures for this issue.
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EOS 500D, Firmware Update Version 1.0.9 -> Version 1.1.0 |
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23 February 2010 |
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Firmware Version 1.1.0 incorporates the following fixes and improvements.
1. Enhances the reliability of Live View shooting
2. Fixes incorrect indications on the Arabic, English, and Swedish menu screens
Firmware Version 1.1.0 is for cameras with firmware up to Version 1.0.9. If the camera's firmware is already Version 1.1.0, it is not necessary to update the firmware.
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Free Repair Services for CCD WB issue |
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18 February 2010 (Updated)
Posted On: 25 October 2006, 22 October 2009 |
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We made an announcement in October 2006 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
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EOS-1D Mark IV, Firmware update to enhance the AF |
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28 January 2010 |
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As a result of further enhancement, Canon has released a firmware update for the EOS-1D Mark IV digital SLR camera that further enhances the AF tracking performance.
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WebWFT Firmware Updates for EOS-1D Mark III, Firmware Version 1.3.0 |
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17 December 2009 |
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Firmware Version 1.3.0 incorporates the following improvements.
1. Supports the WFT-E2 II wireless file transmitter that was released in December 2009.
Firmware Version 1.3.0 is for cameras with firmware up to Version 1.2.5. If the camera's firmware is already Version 1.3.0, it is not necessary to update the firmware.
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WebWFT Firmware Updates for EOS-1Ds Mark III, Firmware Version 1.2.0 |
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17 December 2009 |
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Firmware Version 1.2.0 incorporates the following improvements.
1. Supports the WFT-E2 II wireless file transmitter that was released in December 2009
Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.4. If the camera's firmware is already version 1.2.0, it is not necessary to update the firmware.
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WFT-E2 / E2A, Firmware Version 2.0.0 |
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17 December 2009 |
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Firmware Version 2.0.0 supports the use of the WFT-E2 / E2A wireless file transmitter with the EOS-1D Mark IV digital SLR camera. If you are using the WFT-E2 / E2A with the EOS-1D Mark III or EOS-1Ds Mark III, you do not need to update the firmware.
Please note that if the firmware version of the WFT-E2/ E2A is Version 1.0.1 or earlier, the WFT-E2 / E2A cannot be used with the EOS-1D Mark IV and a firmware update message will appear on the camera's LCD monitor...
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WebWFT Firmware Updates for EOS 5D Mark II, Firmware Version 1.2.4 |
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17 December 2009 |
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Firmware Version 1.2.4 incorporates the following improvements and fixes.
1. Supports the WFT-E4 II B wireless file transmitter that was released in December 2009.
2. Corrects a phenomenon that visible noise may appear in images taken by continuous Bulb shooting.
Firmware Version 1.2.4 is for cameras with...
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EOS 7D, Residual Image Issue |
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05 November 2009 |
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We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera...
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Free Repair Services for CCD WB issue |
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22 October 2009 |
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We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. However...
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EOS 7D, Firmware Update Ver.1.0.7/Ver.1.0.8 -> Ver.1.0.9 |
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19 October 2009 |
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Firmware Version 1.0.9 incorporates the following fixes.....
1. Improves AF accuracy during Live View shooting.
2. Corrects a phenomenon where in rare instances, movie images shot by the camera may exhibit abnormal colors.
3. Corrects a phenomenon that at certain timings, the shutter cannot be released when the camera's built-in flash or an external Speedlite is used for shooting.
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Windows 7 Support Page |
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15 October 2009 |
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Driver support in Microsoft Windows 7
The Microsoft Windows 7 is a next Windows OS of Microsoft.
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EOS REBEL XS/1000D Firmware Update Version 1.0.6 |
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30 September 2009 |
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Firmware Version 1.0.6 incorporates the following changes.
1. Corrects a phenomenon in which the LCD monitor does not display, the shutter does not release, and the busy indication remains lit in the viewfinder.
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EOS 50D Firmware Update Version 1.0.7 |
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30 July 2009 |
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Firmware Version 1.0.7 incorporates the following changes.
1. Corrects a phenomenon where captured images may tend to appear somewhat magenta depending on the shooting scene.
2. Fixes incorrect indications on the Arabic, Romanian, Spanish, and Ukrainian menu screens.
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EOS 5D Mark II Firmware Update Version 1.1.0 |
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02 June 2009 |
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Firmware Version 1.1.0 incorporates the following improvements and fixes.
1. Includes a function to enable the manual exposure setting when shooting movies. *For details on how to use this function...
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Web Announcement of Inkjet |
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20 May 2009 |
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Canon has received reports of a small number of Canon inkjet printers emitting smoke. In some cases, the print head and some adjacent components showed the effects of heat.
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EOS-1D Mark III & EOS-1Ds Mark III, Web Announcement Regarding Oil Spots on LPF Surface |
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15 May 2009 |
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We have discovered that images taken by some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras may exhibit ring-shaped spots. We would like to convey the details and our service policy
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EOS 1000D Firmware Update Version 1.0.5 |
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23 April 2009 |
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Firmware Version 1.0.5 incorporates the following improvements.
1. Supports the AF assist beam feature of the new flash, Speedlite 270 EX, which is scheduled released in April 2009.
Firmware Version 1.0.5 is for cameras with firmware up to Version 1.0.3. If the camera's firmware already Version 1.0.5, it is not necessary to update the firmware
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EOS 450D Firmware Update Version 1.1.0 |
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23 April 2009 |
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Firmware Version 1.1.0 incorporates the following improvements.
1. Supports the AF assist beam feature of the new flash, Speedlite 270 EX, which is scheduled released in April 2009.
Version 1.1.0 firmware is for cameras with firmware up to Version 1.0.9. If the camera's firmware already Version 1.1.0, it is not necessary to update the firmware
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EOS 50D Firmware Update Version 1.0.6 |
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23 April 2009 |
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Firmware Version 1.0.6 incorporates the following improvements and fixes.
1. Supports the AF assist beam feature of the new flash, Speedlite 270 EX, which is scheduled released in April 2009.
2. Changes the error indications that are displayed on the camera.
3. Addresses the vertical banding noise phenomenon.
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PowerShot G10: Lines Appear in Capture Images |
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23 April 2009 |
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We have discovered that in rare instances, lines may appear in images captured by some units of the PowerShot G10 digital camera. Accordingly, we would like to convey the details and our service policy concerning this phenomenon
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PS SX1 IS RAW-Compatible Firmware and RAW Processing Software |
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18 March 2009 |
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RAW mode records images exactly as they are captured by the sensor - with no processing and no compression. You can then use Canon's RAW editing software to gain total control over image settings and parametres in post-shoot editing.
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EOS-1D Mark III and EOS-1Ds Mark III Digital SLR Cameras Abnormal Mirror Operation |
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03 March 2009 |
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We have discovered that abnormal mirror operation occurs in some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras. Accordingly we would like to provide information about the details of this issue and how it can be resolved
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EOS-1D Mark III and EOS-1Ds Mark III Digital SLR Cameras Auto Focusing Accuracy Adjustment Problem |
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03 March 2009 |
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We have learned that some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras have a problem in the accuracy of the AF (auto focusing) feature. Accordingly, we would like to provide information about the details of this issue and how it can be resolved.
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EOS 5D - Main mirror detachment |
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03 February 2009 |
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We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. We would like to convey the details and our service policy concerning this phenomenon.
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EOS 40D Firmware Update Version 1.1.1 |
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Firmware update Version 1.1.1 incorporates the following fixes and improvements.
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IXUS 960 IS – Fallen screw in strap base |
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16 January 2009 |
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We've noticed that a screw inside some IXUS 960IS digital compact cameras may become loose and fall out due to vibration generated while carrying or using the camera. When this happens, the screw could have render the camera unusable due to the loss of power.
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EOS 5D Mark II Digital SLR Camera |
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15 January 2009 |
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We have learned that some users of the Canon EOS 5D Mark II digital SLR camera have identified two types of image quality phenomena that appear under certain shooting conditions.
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Compatibility between Windows Vista™ and Canon EOS-1D/EOS-1Ds digital SLR cameras |
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26 April 2007 |
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We have discovered that original image data will disappear on PCs running Windows Vista (the new OS from Microsoft), if TIFF (RAW) images are rotated or edited using the Windows Explorer or Windows Photo Gallery. And this phenomenon occurs only for images shot using the EOS-1D/EOS-1Ds digital SLR cameras. The lost image data cannot be recovered.
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Images on LCD |
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It has come to our attention that the vendor-supplied CCD image sensor used in Canon digital cameras and digital camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. We would like to convey the details and our service policy. We sincerely apologize for the considerable inconvenience this presents for customers who use the affected models (listed below). We spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
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| Digital Camcorder |
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XF 105 / XF 100 Firmware Version 1.0.2.0 |
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08 February 2012 |
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Firmware Version 1.0.2.0 incorporates the following improvements:
- Adds Japanese, German, French, Spanish, Italian, Russian, Polish and Simplified Chinese languages to the camcorder’s menu.
XF 105 / XF 100 Firmware Version 1.0.3.0 [Mac OS X]
XF 105 / XF 100 Firmware Version 1.0.3.0 [Windows]
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XF 305 / XF 300 Firmware Version 1.0.3.0 |
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08 February 2012 |
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Firmware Version 1.0.3.0 incorporates the following improvements:
- Adds Japanese, German, French, Spanish, Italian, Russian, Polish and Simplified Chinese languages to the camcorder’s menu.
XF 305 / XF 300 Firmware Version 1.0.3.0 [Mac OS X]
XF 305 / XF 300 Firmware Version 1.0.3.0 [Windows]
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XF305/300 EVF Sunlight Damage Issue |
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15 December 2011 |
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To enhance the visibility of the viewfinder on the XF305 and XF300 professional camcorders, the size of the viewfinder and its built-in loupe have been increased. Increasing the size of the viewfinder and loupe, however, has allowed sunlight to easily enter through the viewfinder, causing incident light to converge on the internal display panel inside the camcorder. In rare cases, where sunlight enters continuously for long periods, the LCD display panel may be damaged.
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HF200 Firmware Update (Version 1.0.5.0 ) |
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07 July 2011 |
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This firmware adds the ability to record, playback, and copy movies in MXP and FXP modes with SD or SDHC memory cards that have an SD Speed Class of Class 10.
This notification is intended for customers who use Class 10 SD cards only; if you are using Class 4 or Class 6 cards, you can continue to use them as is without performing this firmware update.
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XF300/305 Firmware Update (Version 1.0.2.0) |
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17 June 2011 |
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Firmware Version 1.0.2.0 incorporates the following improvements and fixes.
1. Adds a focal length guide to display the numeric value of the focal length position and a function to make fine adjustments to the camcorder’s optical axis in order to assist 3D shooting.
2. Updates the scan reverse shooting functionality to include vertical inversion and horizontal inversion functions.
3. Adds a double-slot recording function that records the same image and audio to two memory cards, simultaneously.
4. Adds a menu item to turn relay recording ON/OFF.
Firmware Version 1.0.2.0 is for camcorders with Firmware Version 1.0.0.0 or 1.0.1.0. If the camcorder's firmware is already version 1.0.2.0, it is not necessary to update the firmware. Once the camcorder is updated to the latest version, it cannot be restored to a previous version.
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HFM3x and HFM30x series Screw on the Exterior Cover Becomes Heated |
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17 May 2011 |
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We have discovered that when using the HF M300 digital camcorders for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.
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XF100/105 Firmware Update (Version 1.0.1.0) |
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07 April 2011 |
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This firmware update incorporates the following fix.
Support was added for slow-motion shooting with the following Lexar CF cards.
(1) Lexar Professional x600 16GB (LCF16GBCRBJP600)
(2) Lexar Professional x600 8GB (LCF8GBCRBJP600)
(3) Lexar Professional x300 16GB (LCF16GBCRBJP300)
(4) Lexar Professional x300 8GB (LCF8GBERBJP300)
(5) Lexar Professional x300 8GB (LCF4GBCRBJP300)
Firmware version 1.0.1.0 is for cameras with firmware up to version 1.0.0.0. If the camera’s firmware is already version 1.0.1.0, it is not necessary to update the firmware.
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XF300/305 Firmware Update (Version 1.0.1.0) |
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07 April 2011 |
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This firmware update incorporates the following fix.
Support was added for slow-motion shooting with the following Lexar CF cards.
(1) Lexar Professional x600 16GB (LCF16GBCRBJP600)
(2) Lexar Professional x600 8GB (LCF8GBCRBJP600)
(3) Lexar Professional x300 16GB (LCF16GBCRBJP300)
(4) Lexar Professional x300 8GB (LCF8GBERBJP300)
(5) Lexar Professional x300 8GB (LCF4GBCRBJP300)
Firmware version 1.0.1.0 is for cameras with firmware up to version 1.0.0.0. If the camera’s firmware is already version 1.0.1.0, it is not necessary to update the firmware.
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HF R10/R11/R16/R17/R18/R100/R106 Firmware Update (Version 1.0.1.0) |
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31 August 2010 |
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After the firmware update, commercially available SDXC memory cards can be used.
If you intend to use an SDXC memory card to take movies and photos with the HF R10/R11/R16/R17/R18/R100/R106, a firmware update is required.
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HF M30/M31/M36/M300/M306 Firmware Update (Version [1.0.2.0] or Version [1.0.2.2]) |
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31 August 2010 |
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After the firmware update, commercially available SDXC memory cards can be used.
If you intend to use an SDXC memory card to take movies and photos with the HF M30/M31/M36/M300/M306, a firmware update is required.
The firmware available on the download page includes the content of previous updates.
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VIXIA HF S20/S21/S200, LEGRIA HF S20/S21/S200 Firmware Update (Version [1.0.1.0] or Version [1.0.1.2]) |
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31 August 2010 |
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After the firmware update, commercially-available SDXC memory cards can be used.
If you intend to use an SDXC memory card to take movies and photos with the HF S20/S21/S200, a firmware update is required.
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HF M30/M31/M36/M300/M306 Firmware Update Version 1.0.0.0 --> Version 1.0.1.0 |
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22 June 2010 |
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Addresses a phenomenon that occurs when charging the camcorder with the battery pack attached, in which the [CHG] lamp blinks seven times (alternating between being ON or OFF for one second), after which the camcorder cannot be charged.
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XH G1/XH A1 and XH G1S/XH A1S Professional Camcorders Crack of Grip Belt Cover |
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01 October 2009 |
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We have discovered that prolonged usage on holding the grip belt of the XH G1/XH A1 and XH G1S/XH A1S camcorders may result in damaging the grip belt base which fixes the grip belt.
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HR10 Cancellation of Plan to Provide Update for Guide Menu & Alternative Method for DVD-Video Conversion/Guide Menu |
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25 February 2009 |
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We would like to provide information about the Guide Menu software on the Corel Application Disc(Ver1.0) CD-ROM bundled with the HR 10 camcorder.
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Zoom Lever of HG10 Digital Video Camcorders |
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12 February 2009 |
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We have discovered that the zoom lever of some HG10 digital video camcorders is faulty and that may affect normal zoom lever operation.
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Printing on Optional Battery Pack BP-308 for Digital Camcorders |
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29 June 2007 |
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We have detected an error in the printing on the packaging on the Optional Battery Pack BP-308 for use with digital video cameras.
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| General |
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FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier |
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7 March 2007 |
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A rare occurrence arising from the effects of aging on one of the electronic components on the surface of the circuit boards may cause a phenomenon known as tracking. Tracking is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. While the risk is remote, tracking could result in smoke emission or fire.
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Canon FC-1, FC-2 compact personal copiers |
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18 January 2007 |
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We wish to highlight that a rare phenomenon known as “tracking” can occur on the surface of the circuit board used in these models. “Tracking” is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, “tracking” can result in smoke emission or fire within the copier.
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Inspection Checklist for the Power Cord and Power Plug |
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Inspection checklist for the Power Cord and Power Plug
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Precaution Against Counterfeit Canon Lithium-ion Battery Packs and Chargers |
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Please be careful when purchasing Canon lithium-ion battery packs and chargers for your Canon digital cameras and Canon digital video cameras. This is because there have been counterfeits in circulation. Recently, we noticed that counterfeits of Canon lithium-ion battery packs and chargers have been in circulation on internet auctions both in Japan and overseas. We ask that you take particular care when purchasing these products through such avenues. Inspection checklist for the Power Cord and Power Plug
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Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400 |
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18 January 2007 |
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We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400. As a result of a faulty connection involving the power cord for the fixing unit heater, which occurred at the time of manufacture or during servicing, a limited number of the seven models in question may present a risk of smoke emission or fire.
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