15 February 2010 (Updated)
Posted On: 25 October 2006, 22 October 2009
 
 

To Canon Digital Camera and Digital Camcorder Customers 

Thank you for using Canon products.

We made an announcement in October 2006 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

Accordingly, repair services for the Affected Products below that are received after the discontinuance date will be handled in accordance with Canon general repair standards and regulations.

Affected Products:


Digital Camera

Free Repair Discontinuance Date

PowerShot A40

After 31 March 2010

Digital IXUS 330

Digital IXUS V2

Digital IXUS V3

After 31 July 2010


Digital Camcorder

Free Repair Discontinuance Date

ELURA 40 MC

After 31 March 2010

MV5i MC

After 30 April 2010

We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.

 

For Inquiries on this Matter

For questions about this matter, please contact our customer service at the number below.

Customer Service Hotline: (632) 884 9000
Or you may
contact us online




Click here to go back.