To Canon Digital Camera and Digital Camcorder Customers
Thank you for using Canon products.
We made an announcement in October 2006 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
Accordingly, repair services for the Affected Products below that are received after the discontinuance date will be handled in accordance with Canon general repair standards and regulations.
Affected Products:
Digital Camera |
Free Repair Discontinuance Date |
PowerShot A40 |
After 31 March 2010 |
Digital IXUS 330 |
Digital IXUS V2 |
Digital IXUS V3 |
After 31 July 2010 |
Digital Camcorder |
Free Repair Discontinuance Date |
ELURA 40 MC |
After 31 March 2010 |
MV5i MC |
After 30 April 2010 |
We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.
For Inquiries on this Matter
For questions about this matter, please contact our customer service at the number below.
Customer Service Hotline: (632) 884 9000
Or you may contact us online
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