We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. We would like to convey the details and our service policy concerning this phenomenon.

Firmware update Version 1.1.1 incorporates the following fixes and improvements.

We've noticed that a screw inside some IXUS 960IS digital compact cameras may become loose and fall out due to vibration generated while carrying or using the camera. When this happens, the screw could have render the camera unusable due to the loss of power.

We have learned that some users of the Canon EOS 5D Mark II digital SLR camera have identified two types of image quality phenomena that appear under certain shooting conditions.

We have discovered that original image data will disappear on PCs running Windows Vista (the new OS from Microsoft), if TIFF (RAW) images are rotated or edited using the Windows Explorer or Windows Photo Gallery. And this phenomenon occurs only for images shot using the EOS-1D/EOS-1Ds digital SLR cameras. The lost image data cannot be recovered.

It has come to our attention that the vendor-supplied CCD image sensor used in Canon digital cameras and digital camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. We would like to convey the details and our service policy. We sincerely apologize for the considerable inconvenience this presents for customers who use the affected models (listed below). We spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

We have discovered that prolonged usage on holding the grip belt of the XH G1/XH A1 and XH G1S/XH A1S camcorders may result in damaging the grip belt base which fixes the grip belt.

We would like to provide information about the Guide Menu software on the Corel Application Disc(Ver1.0) CD-ROM bundled with the HR 10 camcorder.

We have detected an error in the printing on the packaging on the Optional Battery Pack BP-308 for use with digital video cameras.

We wish to highlight that a rare phenomenon known as “tracking” can occur on the surface of the circuit board used in these models. “Tracking” is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, “tracking” can result in smoke emission or fire within the copier.

Inspection checklist for the Power Cord and Power Plug

Inspection checklist for the Power Cord and Power Plug

We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400. As a result of a faulty connection involving the power cord for the fixing unit heater, which occurred at the time of manufacture or during servicing, a limited number of the seven models in question may present a risk of smoke emission or fire.