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 HF R10/R11/R16/R17/R18/R100/R106 Firmware Update (Version 1.0.1.0) |
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31 August 2010 |
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After the firmware update, commercially available SDXC memory cards can be used.
If you intend to use an SDXC memory card to take movies and photos with the HF R10/R11/R16/R17/R18/R100/R106, a firmware update is required.
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HF M30/M31/M36/M300/M306 Firmware Update (Version [1.0.2.0] or Version [1.0.2.2]) |
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31 August 2010 |
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After the firmware update, commercially available SDXC memory cards can be used.
If you intend to use an SDXC memory card to take movies and photos with the HF M30/M31/M36/M300/M306, a firmware update is required.
The firmware available on the download page includes the content of previous updates.
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VIXIA HF S20/S21/S200, LEGRIA HF S20/S21/S200 Firmware Update (Version [1.0.1.0] or Version [1.0.1.2]) |
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31 August 2010 |
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After the firmware update, commercially-available SDXC memory cards can be used.
If you intend to use an SDXC memory card to take movies and photos with the HF S20/S21/S200, a firmware update is required.
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Free Repair Services for CCD_WB issue |
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25 August 2010
Posted on: 4 October 2005, 25 October 2006, 22 October 2009, 17 February 2010
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We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
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EOS 7D, Firmware Update Version 1.2.1 --> Version 1.2.2 |
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22 July 2010 |
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Firmware Version 1.2.2 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves when shooting movies in manual exposure mode using some lenses (such as macro lenses).
2. Fixes the AF point-selection behavior of the C.Fn III-7 (Manual AF pt. selec. pattern) custom function when set to [1].
3. Fixes the AF point display for the viewfinder electronic level when shooting in the vertical position.
4. Corrects misspellings in the Spanish and Thai menus for applicable products.
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EOS-1D Mark IV, Firmware Update Version 1.0.8 |
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07 July 2010 |
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Firmware Version 1.0.8 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves unexpectedly when shooting movies in manual exposure mode using some lenses (such as macro lenses).
2. Corrects misspellings in the French and Spanish menus for applicable products.
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EOS Kiss X4 / REBEL T2i / 550D Firmware Update Version 1.0.8 |
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07 July 2010 |
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Firmware Version 1.0.8 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves unexpectedly when shooting movies in manual exposure mode using some lenses (such as macro lenses).
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HF M30/M31/M36/M300/M306 Firmware Update Version 1.0.0.0 --> Version 1.0.1.0 |
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22 June 2010 |
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Addresses a phenomenon that occurs when charging the camcorder with the battery pack attached, in which the [CHG] lamp blinks seven times (alternating between being ON or OFF for one second), after which the camcorder cannot be charged.
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EOS 5D Mark II, Firmware Update Version 2.0.4 --> Version 2.0.7 |
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25 May 2010 |
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This firmware update (Version 2.0.7) incorporates the following improvements and fixes.
1. Fixes a phenomenon in which the aperture exhibits abnormal movement when shooting
movies in manual exposure mode and Aperture Priority AE (Av mode) using some Canon
lenses (such as macro lenses).
2. Fixes a phenomenon in which the exposure level shown in the LCD panel differs from what
is shown in the viewfinder when shooting still images in manual exposure mode.
3. Fixes a phenomenon in which the Wireless File Transmitter (WFT-E4 or WFT-E4 II) may not
automatically power off when used for FTP transfers.
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EOS 7D, Firmware Update Version 1.1.0 / 1.2.0 --> Version 1.2.1 |
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15 April 2010 |
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Firmware Version 1.2.1 incorporates the following improvements and fixes.
1. Extends the timing at which the high temperature warning indicator is displayed and the
timing of automatic shut down of the camera due to a rise in internal temperature during
Live View or EOS Movie functions.
2. Optimizes program shift when the ISO setting of the camera is set to AUTO.
3. Corrects a misspelling in the French-language menu.
4. Corrects a phenomenon in which vertical magenta-colored banding appears in still images
taken in movie-shooting mode.
(This only occurs when in Manual exposure mode and when the ISO speed is set to "H".
Note that this phenomenon only affects units with Firmware Version 1.2.0)
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Cautions Concerning Counterfeit Lithium-Ion Battery Packs and Chargers
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01 April 2010 |
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We are aware that there are some batteries available in the market place which fraudulently display the Canon logo and other trademarks, even though they have not been designed, produced, nor licensed by Canon. Counterfeit versions of Canon lithium-ion battery packs and battery chargers, which the counterfeiters intend to be used with Canon digital cameras and Canon video camcorders, are also in circulation on various internet auction sites.
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EOS 5D Mark II, Firmware Update Version 1.2.4 -> Version 2.0.3 (4th Release) |
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19 March 2010 |
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A malfunction was confirmed in the Version 2.0.3 firmware, which enhanced the video functions of the EOS 5D Mark II digital SLR camera, in which the manual sound recording level was changed, making it impossible to record sound in certain modes. Because of this, we are releasing new firmware (Version 2.0.4) that incorporates countermeasures for this issue.
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EOS 500D, Firmware Update Version 1.0.9 -> Version 1.1.0 |
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23 February 2010 |
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Firmware Version 1.1.0 incorporates the following fixes and improvements.
1. Enhances the reliability of Live View shooting
2. Fixes incorrect indications on the Arabic, English, and Swedish menu screens
Firmware Version 1.1.0 is for cameras with firmware up to Version 1.0.9. If the camera's firmware is
already Version 1.1.0, it is not necessary to update the firmware.
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Free Repair Services for CCD_WB issue |
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18 February 2010 (Updated)
Posted On: 25 October 2006, 22 October 2009 |
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We made an announcement in October 2006 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.
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EOS-1D Mark IV, Firmware update to enhance the AF |
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28 January 2010 |
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As a result of further enhancement, Canon has released a firmware update for the EOS-1D Mark IV digital SLR camera that further enhances the AF tracking performance.
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WebWFT Firmware Updates for EOS-1D Mark III, Firmware Version 1.3.0 |
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17 December 2009 |
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Firmware Version 1.3.0 incorporates the following improvements.
1. Supports the WFT-E2 II wireless file transmitter that was released in December 2009.
Firmware Version 1.3.0 is for cameras with firmware up to Version 1.2.5. If the camera's firmware is already Version 1.3.0, it is not
necessary to update the firmware.
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WebWFT Firmware Updates for EOS-1Ds Mark III, Firmware Version 1.2.0 |
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17 December 2009 |
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Firmware Version 1.2.0 incorporates the following improvements.
1. Supports the WFT-E2 II wireless file transmitter that was released in December 2009
Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.4. If the camera's firmware is already version 1.2.0, it is not
necessary to update the firmware.
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WFT-E2 / E2A, Firmware Version 2.0.0 |
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17 December 2009 |
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Firmware Version 2.0.0 supports the use of the WFT-E2 / E2A wireless file transmitter with the EOS-1D Mark IV digital SLR camera. If you are using the WFT-E2 / E2A with the EOS-1D Mark III or EOS-1Ds Mark III, you do not need to update the firmware.
Please note that if the firmware version of the WFT-E2/ E2A is Version 1.0.1 or earlier, the WFT-E2 / E2A cannot be used with the EOS-1D Mark IV and a firmware update message will appear on the camera's LCD monitor...
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WebWFT Firmware Updates for EOS 5D Mark II, Firmware Version 1.2.4 |
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17 December 2009 |
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Firmware Version 1.2.4 incorporates the following improvements and fixes.
1. Supports the WFT-E4 II B wireless file transmitter that was released in December 2009.
2. Corrects a phenomenon that visible noise may appear in images taken by continuous Bulb shooting.
Firmware Version 1.2.4 is for cameras with...
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EOS 7D, Residual Image Issue |
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05 November 2009 |
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We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera...
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Free Repair Services for CCD_WB issue |
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22 October 2009 |
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We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. However...
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EOS 7D, Firmware Update Ver.1.0.7/Ver.1.0.8 -> Ver.1.0.9 |
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19 October 2009 |
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Firmware Version 1.0.9 incorporates the following fixes.....
1. Improves AF accuracy during Live View shooting.
2. Corrects a phenomenon where in rare instances, movie images shot by the camera may exhibit abnormal colors.
3. Corrects a phenomenon that at certain timings, the shutter cannot be released when the camera's built-in flash or an
external Speedlite is used for shooting.
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Windows 7 Support Page |
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15 October 2009 |
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Driver support in Microsoft Windows 7
The Microsoft Windows 7 is a next Windows OS of Microsoft.
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EOS REBEL XS/1000D Firmware Update Version 1.0.6 |
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30 September 2009 |
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Firmware Version 1.0.6 incorporates the following changes.
1. Corrects a phenomenon in which the LCD monitor does not display, the shutter does not release, and the busy indication remains lit in the viewfinder.
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EOS 50D Firmware Update Version 1.0.7 |
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30 July 2009 |
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Firmware Version 1.0.7 incorporates the following changes.
1. Corrects a phenomenon where captured images may tend to appear somewhat magenta depending on the shooting
scene.
2. Fixes incorrect indications on the Arabic, Romanian, Spanish, and Ukrainian menu screens.
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EOS 5D Mark II Firmware Update Version 1.1.0 |
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02 June 2009 |
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Firmware Version 1.1.0 incorporates the following improvements and fixes.
1. Includes a function to enable the manual exposure setting when shooting movies. *For details on how to use this
function...
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Web Announcement of Inkjet |
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20 May 2009 |
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Canon has received reports of a small number of Canon inkjet printers emitting smoke. In some cases, the print head and some adjacent components showed the effects of heat.
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EOS-1D Mark III & EOS-1Ds Mark III, Web Announcement Regarding Oil Spots on LPF Surface |
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15 May 2009 |
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We have discovered that images taken by some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras may exhibit ring-shaped spots. We would like to convey the details and our service policy
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EOS 1000D Firmware Update Version 1.0.5 |
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23 April 2009 |
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Firmware Version 1.0.5 incorporates the following improvements.
1. Supports the AF assist beam feature of the new flash, Speedlite 270 EX, which is scheduled
released in April 2009.
Firmware Version 1.0.5 is for cameras with firmware up to Version 1.0.3. If the camera's firmware already Version 1.0.5, it is not necessary to update the firmware
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EOS 450D Firmware Update Version 1.1.0 |
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23 April 2009 |
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Firmware Version 1.1.0 incorporates the following improvements.
1. Supports the AF assist beam feature of the new flash, Speedlite 270 EX, which is scheduled
released in April 2009.
Version 1.1.0 firmware is for cameras with firmware up to Version 1.0.9. If the camera's firmware already Version 1.1.0, it is not necessary to update the firmware
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EOS 50D Firmware Update Version 1.0.6 |
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23 April 2009 |
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Firmware Version 1.0.6 incorporates the following improvements and fixes.
1. Supports the AF assist beam feature of the new flash, Speedlite 270 EX, which is scheduled
released in April 2009.
2. Changes the error indications that are displayed on the camera.
3. Addresses the vertical banding noise phenomenon.
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PowerShot G10: Lines Appear in Capture Images |
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23 April 2009 |
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We have discovered that in rare instances, lines may appear in images captured by some units of the PowerShot G10 digital camera. Accordingly, we would like to convey the details and our service policy concerning this phenomenon
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PS SX1 IS RAW-Compatible Firmware and RAW Processing Software |
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18 March 2009 |
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RAW mode records images exactly as they are captured by the sensor - with no processing and no compression. You can then use Canon's RAW editing software to gain total control over image settings and parametres in post-shoot editing.
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EOS-1D Mark III and EOS-1Ds Mark III Digital SLR Cameras Abnormal Mirror Operation |
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03 March 2009 |
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We have discovered that abnormal mirror operation occurs in some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras. Accordingly we would like to provide information about the details of this issue and how it can be resolved
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EOS-1D Mark III and EOS-1Ds Mark III Digital SLR Cameras Auto Focusing Accuracy Adjustment Problem |
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03 March 2009 |
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We have learned that some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras have a problem in the accuracy of the AF (auto focusing) feature. Accordingly, we would like to provide information about the details of this issue and how it can be resolved. |
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EOS 5D - Main mirror detachment |
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03 February 2009 |
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We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. We would like to convey the details and our service policy concerning this phenomenon.
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EOS 40D Firmware Update Version 1.1.1 |
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Firmware update Version 1.1.1 incorporates the following fixes and improvements.
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IXUS 960 IS – Fallen screw in strap base |
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16 January 2009 |
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We've noticed that a screw inside some IXUS 960IS digital compact cameras may become loose and fall out due to vibration generated while carrying or using the camera. When this happens, the screw could have render the camera unusable due to the loss of power.
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EOS 5D Mark II Digital SLR Camera |
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15 January 2009 |
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We have learned that some users of the Canon EOS 5D Mark II digital SLR camera have identified two types of image quality phenomena that appear under certain shooting conditions.
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Compatibility between Windows Vista™ and Canon EOS-1D/EOS-1Ds digital SLR cameras |
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26 April 2007 |
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We have discovered that original image data will disappear on PCs running Windows Vista (the new OS from Microsoft), if TIFF (RAW) images are rotated or edited using the Windows Explorer or Windows Photo Gallery. And this phenomenon occurs only for images shot using the EOS-1D/EOS-1Ds digital SLR cameras. The lost image data cannot be recovered.
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Images on LCD |
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It has come to our attention that the vendor-supplied CCD image sensor used in Canon digital cameras and digital camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. We would like to convey the details and our service policy. We sincerely apologize for the considerable inconvenience this presents for customers who use the affected models (listed below). We spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
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| Digital Camcorder |
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XH G1/XH A1 and XH G1S/XH A1S Professional Camcorders Crack of Grip Belt Cover |
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01October 2009 |
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We have discovered that prolonged usage on holding the grip belt of the XH G1/XH A1 and XH G1S/XH A1S camcorders may result in damaging the grip belt base which fixes the grip belt.
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HR10 Cancellation of Plan to Provide Update for Guide Menu & Alternative Method for DVD-Video Conversion/Guide
Menu |
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25 February 2009 |
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We would like to provide information about the Guide Menu software on the Corel Application Disc(Ver1.0) CD-ROM bundled with the HR 10 camcorder. |
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Zoom Lever of HG10 Digital Video Camcorders |
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12 February 2009 |
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We have discovered that the zoom lever of some HG10 digital video camcorders is faulty and that may affect normal zoom lever operation.
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Printing on Optional Battery Pack BP-308 for Digital Camcorders |
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29 June 2007 |
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We have detected an error in the printing on the packaging on the Optional Battery Pack BP-308 for use with digital video cameras. |
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| General |
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FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier |
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7 March 2007 |
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A rare occurrence arising from the effects of aging on one of the electronic components on the surface of the circuit boards may cause a phenomenon known as tracking. Tracking is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. While the risk is remote, tracking could result in smoke emission or fire.
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Canon FC-1, FC-2 compact personal copiers |
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18 January 2007 |
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We wish to highlight that a rare phenomenon known as “tracking” can occur on the surface of the circuit board used in these models. “Tracking” is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, “tracking” can result in smoke emission or fire within the copier.
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Inspection Checklist for the Power Cord and Power Plug |
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Inspection checklist for the Power Cord and Power Plug
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Precaution Against Counterfeit Canon Lithium-ion Battery Packs and Chargers |
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Please be careful when purchasing Canon lithium-ion battery packs and chargers for your Canon digital cameras and Canon digital video cameras. This is because there have been counterfeits in circulation. Recently, we noticed that counterfeits of Canon lithium-ion battery packs and chargers have been in circulation on internet auctions both in Japan and overseas. We ask that you take particular care when purchasing these products through such avenues.Inspection checklist for the Power Cord and Power Plug
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Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400 |
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18 January 2007 |
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We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400. As a result of a faulty connection involving the power cord for the fixing unit heater, which occurred at the time of manufacture or during servicing, a limited number of the seven models in question may present a risk of smoke emission or fire.
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